Contact the studio
Write to . Include “Infinite Chain” in the subject, your game version, Android version and device model, plus a short description of what happened. A screenshot can help. Do not include passwords, full payment-card details or unrelated personal information.
A purchase has not arrived
Check Google Play’s purchase status and that you are using the account used for the purchase. Pending payments have not completed yet. Reopen the game and use the restore-purchases option where applicable. If the issue persists, send the order reference and product name privately to support; do not post transaction information publicly. Refund requests are also available through Google Play.
Progress or a new device
Progress is saved locally and may be restored by Android backup. Play Games leaderboards and sign-in do not provide a separate game-save sync. Avoid clearing storage or reinstalling while investigating lost progress, as this may remove local data. Contact us with details of the old and new device and any backup restoration.
Privacy and deletion
Use Your data for deletion instructions, and Privacy policy for the full data information. Privacy requests can be sent to the same studio email.
Press and creators
For questions about Infinite Chain, content creation or use of marketing material, contact . NEXTMOON is an independent studio; no social-media account is official merely because it uses the game’s name.
Contact NEXTMOON